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» Year One #810T «
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Unit 1 Overview of Lodging Management
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Organization and Structure
Career
Guest Service |
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| Unit 2 The Front Office |
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The
Guest Cycle
Reservations
Check-Out and Settlement
Telecommunications
Registration
The Night Audit |
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Unit 3 Housekeeping
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Housekeeping
Management
Guestroom Cleaning
Carpet Construction and
Maintenance |
Housekeeping
Inventory
On-Premises Laundry Management
Safety, Chemical, and Security Management
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» Year Two #820T «
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| Unit 1 Leadership and Management |
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Leadership
and Management
Team Building
Communication
Skills
Career Development |
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| Unit 2 Marketing and Sales |
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Hospitality
Marketing and Sales
The Sales Office
Selling is Everyone's Job
The
Marketing Plan
Banquet and Meeting Room Sales
Telephone Sales |
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| Unit 3 Food and Beverage Service |
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Hotels
and the Food Service Industry
Dining & Food Service
Banquets and Catered Events
The
Menu
Casual/Theme Restaurants
Room Service |
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LMP Year 1 ISBN 0-86612-214-1
LMP Year 1 Second Edition ISBN
0-86612-276-1
LMP Year 2 ISBN
0-86612-216-8
LMP Year 2 Second Edition ISBN 978-0-86612-290-0
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